- Understand the key concepts of performance management
- Understand the role performance management plays in motivation, engagement and high performance
- Map a performance management cycle, identifying the aims and significance of each element
- Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings
- Identify and set acceptable performance standards
- Align the standards with effective performance objectives
- Analyse and evaluate “good” performance objectives
- Develop appropriate performance development plans
- Link performance standards to appropriate rewards and recognition
- Understand the importance of setting clear expectations to manage performance effectively
- Describe the specific outcomes you seek to achieve during an expectation/objective setting meeting
- Understand the benefits to the manager and employee of following the process
- Understand the benefits to manager and employee of following the process
- Implement the process, ensuring understanding is clear throughout
- Understand how rewards and recognition affect motivation and ensure they link fairly with performance standards
- Design outcomes and rewards which motivate and are linked to performance: timely, specific, personalised, appropriate and sincere
- Understand how equity and expectancy affect motivation and team dynamics
- Learn how to create a simple, sustainable system to build relationship, observe and document performance on an ongoing basis
- Be able to adapt your performance management style to the individual’s stage of growth and experience
- Identify constructive and negative feedback, understanding the impact of each
- Learn how to frame feedback constructively and be able to adapt to each individual
- Encourage self-discovery and problem solving
- Learn how to approach receiving feedback in a calm and positive manner
- Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
- Adopt a systematic and positive problem solving approach to frame productive meetings
- Manage denial and emotional responses effectively
- Explain the consequences of no or low improvement
- Understand the importance of regular monitoring in sustaining performance improvement
- Understand how to develop performance strategy for specific individual needs
- Develop performance to help your staff meet their target
- Understand that your team is made up of different individuals with different capabilities
- Explore different performance strategies that would enhance performance
- Schedule time to prepare for formal reviews
- Learn how to gather information in a systematic, objective manner
- Be able to prepare yourself and your staff emotionally
- Be able to shape the review agenda with effective goals which you share and agree
- Understand the key concepts of performance management
- Understand the role performance management plays in motivation, engagement and high performance
- Map a performance management cycle, identifying the aims and significance of each element
- Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings
- Understand the purpose of a formal performance review and your role as the reviewer
- Launch performance reviews on a positive note
- Manage the structure and flow of reviews throughout and avoid common review pitfalls
- Praise and recognise performance effectively
- Bring reviews to a constructive close