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  • Understand the importance of setting clear expectations to manage performance effectively
  • Describe the specific outcomes you seek to achieve during an expectation/objective setting meeting
  • Understand the benefits to the manager and employee of following the process
  • Understand the benefits to manager and employee of following the process
  • Implement the process, ensuring understanding is clear throughout
  • Understand how rewards and recognition affect motivation and ensure they link fairly with performance standards
  • Design outcomes and rewards which motivate and are linked to performance: timely, specific, personalised, appropriate and sincere
  • Understand how equity and expectancy affect motivation and team dynamics
  • Learn how to create a simple, sustainable system to build relationship, observe and document performance on an ongoing basis
  • Be able to adapt your performance management style to the individual’s stage of growth and experience
  • Identify constructive and negative feedback, understanding the impact of each
  • Learn how to frame feedback constructively and be able to adapt to each individual
  • Encourage self-discovery and problem solving
  • Learn how to approach receiving feedback in a calm and positive manner
  • Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
  • Adopt a systematic and positive problem solving approach to frame productive meetings
  • Manage denial and emotional responses effectively
  • Explain the consequences of no or low improvement
  • Understand the importance of regular monitoring in sustaining performance improvement
  • Understand how to develop performance strategy for specific individual needs
  • Develop performance to help your staff meet their target
  • Understand that your team is made up of different individuals with different capabilities
  • Explore different performance strategies that would enhance performance
  • Schedule time to prepare for formal reviews
  • Learn how to gather information in a systematic, objective manner
  • Be able to prepare yourself and your staff emotionally
  • Be able to shape the review agenda with effective goals which you share and agree
  • Understand the key concepts of performance management
  • Understand the role performance management plays in motivation, engagement and high performance
  • Map a performance management cycle, identifying the aims and significance of each element
  • Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings
  • Understand the purpose of a formal performance review and your role as the reviewer
  • Launch performance reviews on a positive note
  • Manage the structure and flow of reviews throughout and avoid common review pitfalls
  • Praise and recognise performance effectively
  • Bring reviews to a constructive close
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