- Make a positive impact by deciding on your purpose and planning your participation
- Participate fully and help others to participate
- Follow up after the meeting
- Practice your personal communication skills positively
- Build on the contribution of others, observe and respond to others
- Use knowledge of past problems but focus on problem solving skills in dealing with the problem
- Recognise and overcome seven key mental blocks to new thinking
- Understand the team leader's role in problem solving
- Understand the need to develop skills to facilitate problem solving
- Identify the 6 stages of problem solving
- Identify and encourage key mindsets required for effective problem solving
- Define a clear end goal for the problem solving using the components of a satisfactory end-state description
- Write a definitive problem statement
- Categorise problems as urgent and/or important
- Encourage analytical thinking in deciding what to solve
- Use 4 key principles of idea generation appropriately: generate many ideas; provoke your thinking; change your perspective; make new connections
- Encourage a divergent thinking style while generating ideas
- Identify any mental blocks to creative thinking and help overcome them
- Start with an implementation overview describing what the solution consists of and how it will be achieved
- Do a detailed evaluation using a consistent basis for comparison
- Compare the results using a consistent scale and make a decision
- Apply a broad filter to create a short list
- Identify when to use multi-voting and consensus, being aware of: the benefits and limitations of each method and the procedure and guidelines of each method