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  • Adapt your influencing style to suit the situation
  • Use your analysis of the stage of growth of the team to adopt your influencing style
  • Analyse the likely behaviour of an individual based on their preferences for leading or following, being assertive or passive
  • Adapt your communication style to appeal to different personality types and working styles
  • Make a positive impact by deciding on your purpose and planning your participation
  • Participate fully and help others to participate
  • Follow up after the meeting
  • Practice your personal communication skills positively
  • Build on the contribution of others, observe and respond to others
  • Use knowledge of past problems but focus on problem solving skills in dealing with the problem
  • Recognise and overcome seven key mental blocks to new thinking
  • Understand the team leader's role in problem solving
  • Understand the need to develop skills to facilitate problem solving
  • Identify the 6 stages of problem solving
  • Identify and encourage key mindsets required for effective problem solving
  • Define a clear end goal for the problem solving using the components of a satisfactory end-state description
  • Write a definitive problem statement
  • Categorise problems as urgent and/or important
  • Encourage analytical thinking in deciding what to solve
  • Use 4 key principles of idea generation appropriately: generate many ideas; provoke your thinking; change your perspective; make new connections
  • Encourage a divergent thinking style while generating ideas
  • Identify any mental blocks to creative thinking and help overcome them
  • Start with an implementation overview describing what the solution consists of and how it will be achieved
  • Do a detailed evaluation using a consistent basis for comparison
  • Compare the results using a consistent scale and make a decision
  • Apply a broad filter to create a short list
  • Identify when to use multi-voting and consensus, being aware of: the benefits and limitations of each method and the procedure and guidelines of each method
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